Wednesday, October 27, 2010

Behavioral Interview sample questions: West Jet

Here are some more sample behavioral interview questions--ones that are used by WestJet in Canada



• Tell us about a time you made a decision you took sole responsibility for?

• Give an example of something in the past that you had to accomplish using specific steps. What was the task that you were trying to complete? What were the specific steps? What was the final outcome of using these steps?

• Unwritten rules are a part of every operation. Give a specific example of a situation in the past where you had to use unwritten rules. What was the unwritten rule? How did you use it? What was the outcome from using this rule?

• Give an example of some time in the past where you disagreed with existing policy. What was the policy that you disagreed with? What did you do instead? What was the end result?

• Give an example of a time when you disagreed with something, but continued through with it for the good of the other team members. What was the thing you disagreed with? What was the end result?

• Decision-making is part of the business. Tell us about a time you had to make a decision that affected a flight?
• Here are some more Behavioral Interview sample questions: West Jet



• Tell us about a time when you contributed to the well being of the team? How did you do it? What was the end result?

• Tell us about a time you had to give a specific set of instructions that had to be followed to get the job done?

• Tell us about a time you had to correct a problem a customer had. How did you correct it? What was the end result?

• 19. Name a time you helped a customer?


• Tell us about a time you saw an unsafe procedure and what did you do about it?

• Tell us about a time you went on a fact-finding mission to get the job done?

• What was the most UNFUN place you worked for? Why?

• What was the most FUN place you worked for? Why?

• Name a time you spent a significant amount of time helping another crewmember?

• Name a time you had to make an unpopular decision? What was it? Impact?

• Most difficult crew/crewmember you ever had to work with?

• Difficult encounter with co-worker (not necessarily another crewmember)?

• Name a time you had to deal with a fellow crewmember following an unsafe procedure/practice (as consistently outside the bounds of safety/sop) and how did you deal with it?

• Define SOPs? Have you ever broken SOPs? When? Why?

• Name a time you saw a safety issue that had potential negative consequences, long or short term?

• Name a time you had a conflict with a fellow worker? How did you resolve this?

• Name a time you had to deal with a conflict with a customer? What was the outcome?

• Name a time you had to convince someone to change his or her mind or course of action? How did you go about it?





• Name a time a crewmember wasn’t pulling their weight? What did you do about it?

• Name a time you had to deal with a technical problem in the aircraft?

• Name a time you came up with a new idea at work?

• Name a time you had to deal with an unethical crewmember? How did you go about it

• Name a time you had to deal with a crewmember NOT getting a long? What did you do about it?

• Name a time you had to stand your ground and voice your opinion, even though you knew it would not be a popular one?

• Name a time you demonstrated leadership qualities?

• Define customer service?

• Name a time you made a mistake?

• Name a time you used decisiveness in your role as a pilot?

• Name a time you saved the company money?

• Name a time you had to go above and beyond the call of duty?

• Describe a time in which you felt it was necessary to modify or change your actions to respond to the needs of another person?

• Name a time in your last job when you contributed to creating a team environment?

• Name a time you were able to build motivation in your co-workers or subordinates at work?

• Name a time you used common sense to complete a task even though the procedure may have been telling you to do it a different way?

• Name a time you supported a decision even though you may not have agreed with it?

• Name a time you had to keep the energy or enthusiasm up in the crew? How did you go about it?

• How do you deal with complacency?

• How do you feel about sitting in the “RIGH SEAT”?

• Name a time you missed an obvious solution to a problem?

• Name a time the Flight Attendant felt comfortable enough to raise an issue with you?

• How should you respond to the question, "where do you see yourself in five years?"

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