"Tell me about a difficult work related situation that you have faced in your previous job and how you handled it?". You can certainly expect some variation of this question to show up in a behavioral interview
This kind of question will test your communication and problem solving skills, as well as your ability to resolve situation. And, of course, you will also have to think carefully on your feet as you answer that.
To answer this: Try to recall ard work situations
•These could be resolving issues with an angry customer
•Trouble shooting delicate issues with co-workers
Your answer should illustrate your abilities dealing with difficult situations effectively.
Keep the followng segments in mind as you describe your answer. (Remember the STAR formula-situation, action, result)
1.Describe the situation you encountered in details.
2.Tell how you’ve used your skills to analyze the problem before you considered next actions (i.e. solutions).
3.Explain the solution that you selected and your approach – why did you decide to take this particular resolution.
4.Finally, describe the outcomes/results and what you have learned from that situation.
Be prepared for this type of behavioral interview question. If you have successfully handled complex situations with strong professional and interpersonal skills, you will be an asset to any company.